Your Privacy Is Our Responsibility
This document transparently explains how your personal information is collected, used, and kept secure on the ek222 platform.
This Privacy Policy ("Policy") has been prepared by the entity ("we", "us") operating the ek222 platform and website (https://ek222.bar). When you use our site, create an account, or use any of our services, you are considered to have accepted the terms of this Policy. If this Policy changes, we will update it on this page, so please check back regularly.
What Information We Collect
To provide services and manage your account on the ek222 platform, we may collect the following types of information:
1.1 Information Provided Directly by You
- Name, date of birth, and gender
- Mobile number and email address
- Username and password (stored in encrypted form)
- Documents submitted for identity verification (where applicable)
- Financial transaction details: records of deposits and withdrawals via bKash, Nagad, or Rocket
1.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and language settings
- Browsing behaviour on the site: pages visited, links clicked, session duration
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
On occasion, for the purpose of identity verification or fraud prevention, we may verify information with trusted third parties. In such cases, the third party's own privacy policy will apply.
Purpose of Using Your Information
ek222 uses collected information only for the following legitimate purposes:
- Account Management: For creating accounts, verifying logins, and maintaining security.
- Processing Financial Transactions: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To resolve your issues via live chat or email.
- Fraud and Abuse Prevention: To detect unusual activity and ensure the security of the platform.
- Responsible Gaming: To monitor user behaviour, identify potentially problematic patterns, and provide assistance when needed.
- Service Improvement: Analytical use to improve the site's functionality and usability.
- Communication: To send messages about policy changes, security alerts, or relevant notifications.
We never sell your information or disclose it to third parties for marketing purposes.
Cookies and Tracking Technologies
The ek222 website uses cookies to function properly and to improve the user experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login state and ensure session security.
- Functional Cookies: Store personalised settings such as language preference, theme, or other configurations.
- Analytics Cookies: Collect anonymous statistics for analysing site traffic and making improvements.
3.2 Cookie Controls
You can disable cookies at any time through your browser settings. However, please note that disabling certain essential cookies may cause some features of the site to stop working properly.
Sharing and Disclosure of Information
We do not share your personal information with any third party except in the following limited and specific circumstances:
- Payment Processors: Necessary information may be shared with bKash, Nagad, and Rocket providers to complete transactions. These providers follow their own privacy policies.
- Technology Service Providers: Trusted technology partners may have limited access to information for site hosting, security monitoring, or analytics; they may not use this information for any other purpose.
- Legal Obligations: Relevant information may be provided in response to a court order or a lawful request from a competent authority.
- Fraud and Crime Prevention: If a user's activity is suspected to be fraudulent or harmful, the relevant investigating authority may be notified.
Data Retention and Security
5.1 Retention Period
Your information will be retained only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by legal obligations. Even after an account is closed, financial transaction records may be retained for the applicable period.
5.2 Security Measures
ek222 follows industry-standard technologies and processes to protect your information:
- All data transfers are secured through SSL encryption.
- Passwords are stored in encrypted form and are never kept as plain text.
- Financial data is stored in a separate, strictly controlled environment.
- Regular reviews are conducted to identify security vulnerabilities.
- Staff access to data is restricted on a need-to-know basis.
Please note that data transfer over the internet or electronic storage is not 100% secure. We make every effort to provide maximum protection, but we cannot guarantee absolute security.
Your Rights
As a user of the ek222 platform, you have the following rights over your own information:
- Right to Access: You may request to know what information we hold about you.
- Right to Correction: If any information in your account is incorrect, you may request that it be corrected.
- Right to Deletion: In certain circumstances you may request that your information be deleted, though this may be limited by legal obligations.
- Right to Object to Processing: You may object to your information being used for marketing communications.
- Right to Data Portability: You may request to receive your information in a machine-readable format.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request as quickly as possible.
Protection of Minors
ek222 is intended only for individuals aged 21 or older. We do not knowingly collect information from any minor. If you believe a minor is using our platform, please notify our support team immediately.
If we find that we hold information belonging to a minor, it will be deleted immediately and that account will be closed.
External Links and Third-Party Services
Our platform uses software from various game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — to deliver games. These providers operate under their own privacy policies.
bKash, Nagad, and Rocket mobile banking services are used for payment processing. These services have their own terms of use and privacy policies, which apply to the relevant transactions. ek222 is not responsible for the policies or practices of these third parties.
Policy Changes and Updates
ek222 reserves the right to change or update this Privacy Policy at any time. If any significant changes are made, we will post a notice on the site and/or attempt to notify you via your registered email or mobile.
Continued use of the site after any changes will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly.
Our Response to a Data Breach
If a data breach occurs for any reason and there is a possibility that it may affect your rights, ek222 will notify affected users as quickly as possible. The notification will include details of the nature of the breach, the potential impact, and the protective steps we have taken.
We follow a defined incident response plan for handling security events, and all necessary steps will be taken to minimise harm.
Contact Us
If you have any questions, concerns, or requests related to exercising your rights under this Privacy Policy, please contact our support team:
Our support team is always ready to assist you in both Bengali and English.